Privacy Policy
Last Updated: November 14, 2025
At Hello Cars, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
From Drivers:
- Full name
- Mobile number and email ID
- Date of birth
- Driving License issued year and expiry date
- Profile photo and ID proof
- Location data (for trip matching and navigation)
From Customers:
- Full name
- Mobile number and email ID
- Pickup and drop locations
- Vehicle details (make, model, transmission type)
- Feedback or ratings for drivers
Automatically Collected:
- Device type, operating system, and app version
- IP address and approximate location
- App usage and cookie data
2. How We Use Your Information
- Verify user identity and eligibility
- Match customers with suitable drivers
- Share trip & vehicle details with drivers
- Facilitate trip booking and communication
- Send updates, offers, or important notifications
- Improve app performance and safety
- Comply with applicable laws and regulations
3. Information Sharing
We do not sell or rent your personal data. Information sharing is limited to law enforcement when legally required.
4. Data Retention
Your data is kept only as long as necessary for providing our services or meeting legal requirements. When no longer needed, it will be safely deleted.
5. Your Rights
- View or update profile information
- Request account and data deletion
- Withdraw consent to data use
Contact us via WhatsApp at 95145 98145 to exercise your rights.
6. Security
We implement the following security measures to protect your data:
- Secure servers
- Data encryption
- Restricted employee access
Disclaimer: No system is fully secure. We continuously work to improve our security measures.
7. Changes to Privacy Policy
We may revise this Privacy Policy from time to time. The latest version will always be available in the app and on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Contact Information:
- Email: support@hellocars.app
- WhatsApp: 95145 98145
- Address: Plot No 27, Chitra Kala Colony, Thanakkankulam, Tamil Nadu 625006