Account Deletion

Delete your Hello Cars account

Use this page if you want us to permanently delete your Hello Cars account and the personal data that is no longer required for legal, security, or operational purposes.

Last updatedApril 7, 2026

How to request deletion

  1. Send your deletion request from your registered email address, or message us from your registered mobile number.
  2. Include the mobile number and email address linked to your Hello Cars account so we can verify the request.
  3. After verification, we will delete or anonymize the eligible personal data associated with your account and confirm the request has been completed.

Contact details

Please contact us using the email address or mobile number linked to your Hello Cars account to help us verify the request.

What we delete

  • Profile details and account information
  • Saved addresses and preferences
  • Support conversations linked to your account, unless we must retain them for legal or fraud-prevention purposes
  • Other personal data that is no longer required to operate the service or comply with applicable law

What we may retain

  • Transaction, tax, or invoicing records that must be preserved under applicable law
  • Information required to prevent fraud, resolve disputes, or enforce our terms
  • Minimal technical logs needed for security, compliance, and audit purposes

If you only want to stop marketing messages or update your profile details instead of deleting the entire account, contact our team and we will help you with the right request.

You can also review our Privacy Policy for more details about how Hello Cars handles personal information.